As a commercial property owner, you are responsible for keeping your HVAC system properly heating and cooling your building. When their emergency issues or repairs needed, you need to have a commercial HVAC service and repair contractor on your contact list that you can count on to show up quickly and service your system in timely and professional manner.
Emergency service calls aren’t the only time you need an HVAC contractor. You should also be having your commercial HVAC systems inspected annually to keep your system running efficiently. For both of these types of services, emergency and routine maintenance, it is important to hire an HVAC service company that you can count on.
When interviewing HVAC service companies, request references that include other commercial clients which they service and follow through in calling those references. Ask about 24 hour emergency service. Is it a part of their service program? How soon can you expect a response to an emergency service call, will it be minutes, hours or days?
Repair and maintenance bills are never fun to receive, but if you know what to expect ahead of time, that can help ease the pain. Be sure to ask about minimum service call charges and what their hourly rates are for routine repairs versus emergency service calls. Some HVAC service companies will provide reduced rates if you have an annual maintenance contract with them. Ask if the contractors you interview have this as an option or would consider a service contract with a lower rate.
Remember to ask for evidence of local and state licenses, as well as proof of liability and workers compensation insurance. Any professional HVAC company will have these items readily available for their clients.
