Tips for Hiring a Quality HVAC Company

Whenever you need a service professional, you want to ensure you choose a reliable, honest contractor. Your HVAC system is one of the most important systems in your home, and one of the most expensive. When hiring a HVAC company for installation, maintenance or repairs, you want to research more than just what they charge for a service. Here are some tips to choose a QUALITY HVAC service company that you can trust.

Local, Licensed and Insured

Check the basics first. You want a local company – they should have a local address and phone number – that is licensed and insured for your state. There are entities that offer HVAC services but may not have the licensing needed or insurance to cover workers or liability. You also want a local company that has been around for years, not one that is only in your area for a short time.

Accredited with Professional Agencies

Check the Better Business Bureau, Angie’s List and other professional entities that monitor service companies and businesses. You want a HVAC company that is accredited with the BBB and has an excellent reputation for trustworthy, quality service.

Customer Reviews

Checkout the various review sites like Yelp and SkipioReviews for customer ratings. While any company can have a couple bad reviews, you want a HVAC service that has a high rating with customers overall. Customer testimonials are a great indicator of how well a company performs.

When you need a HVAC repair or a new system installed, you want to go on more than just price to hire your HVAC company. Do a little research to find a quality service company to ensure they will stand behind their service.

Posted on behalf of:
ClimateSmith, LLC
5950 Shiloh Road East
Alpharetta, GA 30005
(770) 475-9555

Tips for Finding an HVAC Contractor in a New City

The first major tip for finding an HVAC contractor in a new city may be found in your new home. Whether you’ve purchased a new or previously owned home, there is a record of who has serviced that home in the past, or, at the very least, who installed the system. The technician who installed the system will know more than anyone how to keep it running. If you are looking to install a new system, you may wish to ask your new neighbors for their recommendations. They have probably lived in that area for some time and would be familiar with the area’s reputable local HVAC contractors.

Another good tip is that you may wish to get several estimates for comparison for both HVAC system service and installation. Make sure any estimates include the cost of possibly replacing ductwork, adding a programmable thermostat or hidden fees for a service contract. In addition to cost, you may wish to see what types of units are their specialty. This will allow you to have more of an idea of what you are looking at for the size of your home or the efficiency rating you desire.

Of course, most of this information can be found today by searching the Internet for certified, licensed, service companies in your specific location. Some sites may even provide access to ratings provided by former customers. Your local general contractors will certainly know the HVAC industry in your area and can provide some direction. However, nothing builds confidence like a personal recommendation of first-rate service. Listen to your neighbors, and start your search with the local HVAC professional who receives their highest praise.

Selecting an HVAC Contractor for Your New Home

Building a new home can be an exciting prospect, especially if it is own that has been custom designed to fit your family and your lifestyle. A part of the process of building includes many decisions, from the floor plan to the location to the general contractor to the finishes. If you, as the owner, are also involved in the selection of subcontractors for the project – drywaller, electrician, plumber etc, then there are several considerations to keep in mind when selecting the HVAC contractor to handle the new HVAC installation in your home.

Proper state and local licensing should be the first item on your checklist. Never assume that contractors have current licensing. Ask for those license numbers and check to make sure those licenses are valid. Secondly, ask for detailed written estimates from each of the HVAC contractors bidding on the project. Compare those estimates line by line and note any differences between what one contractor is including compared to the others. Request references from past customers who have used the contractor for the installation of a new HVAC system in their home and contact those references. Ask the past clients if they are satisfied with the system and whether the HVAC contractor has been prompt in addressing any issues that may have come up after the home was complete. In addition to these items, the HVAC contractor you hire should have his insurance provider send you a certificate of insurance which lists their liability and workers compensation coverage.

Finally, ask questions about warranties on the equipment and the contractor’s warranty on their installation. Select the HVAC contractor that has demonstrated themselves as professional and trustworthy.

Internet Reviews of HVAC Contractors

Finding a good HVAC contractor for furnace repairs, installation of a new air conditioner, or any other heating and air conditioning need can be a challenge.  Unless you can get a referral from a family member, co-worker or friend, it’s hard to tell a good HVAC contractor from a bad one.  Randomly choosing one from the phone book or the internet is a hit-or-miss proposition.

Many people depend on reviews of HVAC contractors that they find on the internet to help them choose a good contractor.  These reviews can be helpful, but be cautious when using them and read the reviews with a critical eye.  Think about whether this person may have some agenda in mind other than posting an unbiased review.

Remember, anyone can post reviews in most online sites.  That means that those really enthusiastic reviews could have been posted by happy customers, or they could have been posted by the contractor themselves, their friends, family, neighbors, and so on.  In addition, if there are a series of positive reviews posted at about the same time, you should be suspicious.  It is easy to hire people to post positive reviews.  Several long, positive reviews written within a few days of each other could indicate that these reviews were “bought and paid for.’

At the same time, be careful about negative reviews.  Again, these could have been written by someone out to harm the HVAC contractor’s reputation.  It could be a dishonest competitor, an angry employee, or due to a failed personal relationship.

When reading reviews posted on the internet, look for reviews that sound like they were written by a real customer.  From these reviews, you can generally get a consensus about whether the HVAC contractor treats their customers right.  When you find a contractor with positive reviews, be sure to confirm that they have been in business for at least a few years, have a permanent business address and telephone number, and that they are licensed and insured.  Reading internet reviews with a critical eye can help you find a reliable HVAC contractor.