These days, it seems the telephone book and internet are full of Heating and Air Conditioning companies all claiming to be “the best.” With so many HVAC professionals to choose from, it can be difficult to sort out “the best” from “the rest.”
Some homeowners and business are fortunate enough to have an existing relationship with an HVAC professional that they know will give them superior service. Maybe this HVAC professional installed or repaired their business or residential HVAC system. The rest of us are not so fortunate.
A great way to find a top HVAC professional is to talk to people who have used them in the past. A reputable HVAC company will be happy to provide you with a list of references. By contacting these previous customers and asking a few questions, you should be able to decide if this is the right HVAC company for you.
Here are a few suggestions for questions to ask the company’s previous customers:
- Was the HVAC company easy to work with?
- Did the technician arrive on time and complete the work on time?
- Were you provided with a written estimate before any work began? Was it accurate?
- Did the technician clean up the work area and dispose of all trash and debris?
- Did any problems arise with the system after the job was completed? Was the company responsive to your concern?
- Would you use this HVAC professional again?
Some people feel uncomfortable asking for references, but a good, reputable HVAC professional will be happy to provide references because their customers are their best source of business.
